Cancellation & Refund Policy

Cancellation Requests

All cancellation requests must be sent to us in writing by email. A cancellation becomes effective only after TripsDesigns confirms that the request has been received.

Cancellation Charges

Cancellation charges depend on the terms of each hotel, airline and service provider included in your booking and on how close to the travel date you cancel. The applicable charges are informed to you when we receive your request.

Non-refundable Items

• Promotional or discounted airfares
• Certain hotel rates, peak-season and festival / event bookings
• Visa fees and embassy charges
• Service fees

Visa Rejections

If a visa is rejected, cancellation charges of the hotels, airlines and other service providers may still apply as per their policies.

Package-specific Cancellation Terms

If a package page, quotation or booking confirmation mentions its own cancellation charges, those charges apply to that booking.

Convenience Fee & Gateway Charges

The convenience fee charged on online payments (card, UPI, net banking, wallet) is collected for payment gateway charges and is non-refundable, including when a booking is cancelled or refunded.

Discounts & Coupons

Refunds are calculated on the amount actually paid. Discounts, coupon values and promotional benefits are not refunded in cash.

Refund Timeline

Refunds are processed after the respective supplier refunds the amount to TripsDesigns, usually within 7–30 working days, to the original mode of payment.

No-shows

Not reporting for a departure, hotel check-in or activity without cancelling in advance is treated as a no-show, and no refund is applicable.

Changes

Amendments after confirmation may attract amendment fees and fare or rate differences as per supplier rules.